Charlotte based. Carolinas wide.
The ride that shows up. Every time.
Medical appointments, school routes, and everyday trips. Helper Group Logistics gets riders where they need to be with trained drivers, clear pricing, and help from the door to the destination.
Guided by care. Driven by trust.
- Background-checked drivers
- Fully insured
- Fare quoted before you book
Three service lines
One company for every kind of ride
Tell us where you need to be. We match the vehicle, the driver, and the schedule to the rider.
Non-Emergency Medical Transportation
Doctor visits, dialysis, therapy, wound care, and adult day programs. Our drivers walk with you, not ahead of you.
- Ambulatory riders
- Wheelchair and stretcher rides, booked by phone
- Standing orders for recurring appointments
- Will-call returns: the clinic calls when you are ready and the next available driver heads your way
Student Transportation
Daily routes to and from school, with confirmations families can count on.
- Be ready 10 minutes before and 10 minutes after pickup
- Seatbelts on, riders seated the whole ride
- No eating on the van
General Passenger Rides
The grocery store, the casino, errands, events, and trips across the region. Book it, and we handle the drive.
- One-way or round trip
- Companions welcome
- Long-distance trips across the service area
How it works
From first call to safely home
Call or request
Share pickup, destination, date, and time. Book at least 24 hours ahead.
Get your fare
Your price comes from our standard rate sheet and is set before the ride. No surprises after.
We confirm
You get a confirmation by text or call before the trip.
Ride with care
Your driver helps from the door, makes sure every rider is secured, and gets you checked in.
Booking policies
Clear rules, so every ride runs on time
24-hour notice
Book at least 24 hours before pickup. Need a same-day or weekend ride? Call and we will check what is open.
Cancellations
Cancel at least 24 hours before pickup. Cancellations inside 24 hours are not refunded.
No-shows
If the rider does not come out during the pickup window, the van moves on and the fare is forfeited.
Routes keep moving
The van cannot turn back for a missed rider. We will tell you where you can meet it at a later stop.
Our why
Built on one promise: the ride comes
Our founder watched her grandmother, Edna Smith, go without rides to the care she needed. Helper Group Logistics exists so no family has to wonder if the van is coming. The driver arrives, helps you inside, and treats every rider like family.
Every policy we have traces back to her. That is the standard.
Riders and families
Seniors, students, and anyone who needs a dependable ride. A companion is welcome.
Facilities and case managers
Dialysis centers, clinics, rehab, and day programs. Standing orders and a direct line when plans change.
Schools and programs
Reliable daily routes with confirmations and clear rider expectations.
Brokers and payers
Clean trip documentation and responsive communication. Ask about contract rates.
Our fleet
Vehicles built for the riders we serve
Every vehicle is maintained, inspected, and equipped for the trip it runs.
- Passenger vans and wheelchair-equipped vans with lifts and securement
- Regular safety inspections and preventive maintenance
- Clean, climate controlled, and sanitized between trips
Service area
Based in Charlotte, serving the region
Local trips every day and long-distance rides when a specialist is hours away. If your trip starts or ends outside this area, call and we will confirm coverage for your route.
FAQ
Common questions, clear answers
How far ahead do I need to book?
At least 24 hours before pickup. For same-day or weekend needs, call 704-285-0080 and we will check availability.
What do you need for a quote?
Pickup address, destination, date, time, and the type of ride. Your fare comes from our standard rate sheet before you book.
Do you offer wheelchair or stretcher rides?
Yes. Wheelchair and stretcher rides are booked by phone. Call 704-285-0080 and we will set up your trip.
What happens when my appointment runs long?
Many medical returns are will-call. The clinic calls us when you are ready, and the next available driver comes to get you.
What is the cancellation policy?
Cancel at least 24 hours before pickup. Cancellations inside 24 hours and no-shows are not refunded.
What name will be on the van?
Some of our vans still carry the My Little Helper name, where our service began. Same company, same drivers, same standard.
Can a family member ride along?
Yes. Let us know when you book so we plan the seat.
Do you take insurance or broker trips?
Call us with your plan details and we will tell you what we can accept for your trip. Facilities and brokers, ask about standing orders and contract rates.
Is this an ambulance service?
No. We provide non-emergency transportation. For a medical emergency, call 911.
Request a ride
Call for the fastest quote, or send your details
Fastest way: call us
704-285-0080A quote takes minutes. Have your pickup, destination, date, and ride type ready.
Facilities and brokers: ask about standing orders and contract rates.
Building a transportation business of your own?
The systems behind this company are available to you. Helper Group Inc. builds and teaches them.